Frequently Asked Questions
Can't remember you username? In the app tap More > Feedback and contact us.
- Application Purchase
- Initial Set-Up
- Network Connection
- User Account
- All Access
- Near Me
- Finding and Exploring Attractions: Maps, Research Places
- Been There
- Saving Attractions
- History View
- Filter Attractions
- Missing Attractions
- Submitting Tips About Places
- iPad and iPod touch
- Export/Import Personal Data
1. APPLICATION PURCHASE
What does the App cost cover?
The basic app as purchased in the iTunes App Store includes unlocking access to ONE region you choose (out of 7 regions) when first launching the app. You will continue to have access to that region.
How do I unlock more than one region?
You can buy and unlock up to 6 more regions as in-app purchases (In the App, on the lower right, tap More tab, then tap All Access). If you anticipate wanting more than 3 regions, it's economical to buy All Access, which unlocks all remaining regions.
What is the All Access upgrade?
By selecting this optional in-app purchase, you unlock the contents for remaining regions, which includes all 50 States (+ DC) and Canada. The additional cost is $5.99. More, All Access; if the purchase button isn't visible, tap ocean around the map.
How do I give the App to a friend as gift? Can I gift a Region or All Access?
In iTunes, you can buy the basic app as a gift (in the App Store, select the arrow next to the App price and select "Gift This App."). If your gift recipient already owns the App, don't gift it to them again. iTunes as it currently works will simply download any gift app again, even if already owned. iTunes also can't gift in-app purchases, such as Regions or All Access. To gift additional regions or All Access, send the gift recipient an iTunes gift card with equivalent cash -- then the recipient adds it to his/her account before making the in-app purchase.
2. INITIAL SET-UP
Do I need a network connection when I first run the app?
Yes, so that the application can retrieve information from RoadsideAmerica.com. The app needs at least WiFi access to locate you. If you initially set up the app with a bad or intermittent connection, you may encounter a problem after region selection where the app asks you to log in. In the Settings app, Privacy, Location Services must be set to When in Use or Always, or you won't be able to select a region. (Follow these Troubleshooting instructions)
Why am I choosing one (1) Region?
As described in the iTunes App Store, the app you purchased comes with access to any one of seven regions in the United States and Canada. You choose which region. Most users choose the region they live in or travel in most frequently. Later you can purchase additional regions, or all remaining regions. First choose your 1-Region on the Welcome screen. You can purchase more regions or All Access at any time by tapping the More tab, All Access. (Note: You must have a network connection)
I have an iPad and an iPhone. Will the App run on both simultaneously?
Yes, it will run on compatible devices (running iOS 9.3 and higher). The basic 1-region version of the App easily transfers when you sync with iTunes with the same account. If you've bought additional regions, add them to your second device using the same Apple ID and your RoadsideAmerica account (see regions Restore procedure)
When I launch the App on a new or second device, it asks me to register a region again. Is this okay to do?
Yes. You can register your initial 1-region on the second device. The region is permanent, so we strongly recommend choosing the same region as on your original device to avoid syncing conflicts. In the Settings app, Privacy, Location Services must be set to When In Use or you won't be able to select a region.
If you already paid for All Access on the original device, on a new or reset device you need to Restore so that we can unlock access for the new device. To Restore, tap More, tap All Access, then tap the red Restore button and follow the instructions.
3. NETWORK CONNECTION
Do I always need a network connection to run the app?
The app will perform best, with all functionality, when you have a strong cellular network or wifi network signal. It should work on the EDGE network as well, though might be slower in retrieving data. The app retrieves attraction text and images live from the RoadsideAmerica.com servers, to ensure you have the most up-to-date info. If you SAVE attractions to your device while connected to a network, that info will stay in the app on that device when you're offline or in a dead zone.
Do the maps work without a network connection?
The maps are provided via Apple's Map app, so they won't work without a connection to the map server. With this in mind, we've included text addresses and directions (where available) to most attractions. In a pinch you can simply follow these, just like the good old 1990s!
4. USER ACCOUNT
Do I need a RoadsideAmerica.com User Account to use the app?
No. You can use your 1-region chosen with purchase of the app without registering a RoadsideAmerica.com user account. If you want to unlock more regions or all regions, or want to export your Been There data, you must sign up for an account.
To get a free user account, tap More, then tap Account.
Can I buy more than one Region?
Yes, you can make a la carte in-app purchases to unlock access to additional regions. To see your choices, in the App tap the More tab, then tap All Access. Users need a free RoadsideAmerica.com User account to purchase additional regions. To get a free user account, tap More, then tap Account and Sign Up. If you anticipate unlocking more than 3 regions, it's economical to Unlock All (All Access), a purchase which unlocks all regions.
Can I change from 1-Region access to another Region?
If you've already locked in a "home" Region on your device, you can't change it. Reinstalling won't change the Region you selected on your device. You can purchase an additional region. To see your choices, tap More, then tap All Access.
Does my original 1-region access expire?
No. The original region you selected will continue to work and retrieve the attraction data for that region from RoadsideAmerica.com. We'll keep updating that data for at least a year (we've been updating our info online since 1996, so our chronic compulsion is your highway to vacation fun!).
How do I upgrade my access to All Access?
In the App, lower right corner of the screen, tap the More tab, then All Access. In All Access, tap the green button, "Unlock All" (If a purchase button isn't visible, any unlit region and you should see buttons for Unlocked Selected and Unlock All).
Do I need a RoadsideAmerica.com User Account to purchase regions or All Access?
Yes. In All Access, pick a region on the map and tap the green "Unlock Selected" button, or tap "Unlock All." You can "Sign Up" for a new account, or tap "I have an Account" and sign in. You can also get a free user account by tapping the More tab, then Account.
- Important: If you see "Purchase Successful" then "Purchase Unsuccessful" and region fails to unlock, uninstalling/reinstalling will not help, but we can! Please contact our support through the app via More, Feedback. We will unlock for you. Tell us your username and what regions won't restore.)
7. NEAR ME
The Near Me list shows nearby attractions, but how do I see what's ahead that I haven't already driven past?
See what lies ahead by using the Near Me map view. Tap the map icon in the upper right. A blue dot shows your map position, and will move as you drive. Tap any pin ahead to see the name and link to more info or route recommendation. More on: Is an attraction in front of me or behind me
Why is "Near Me" not showing an updated list of places near where I am now?
Tap the arrowhead button: You can get your position and nearby attractions reset in Near Me by tapping the arrowhead button at top left. The Near Me map view shows real-time movement: a blue dot with a pulsating ring is where you are, and will move as you make significant location changes. If you remain in the list view while moving, it will not auto-refresh, but you can refresh by tapping the arrowhead button.
Set a Temporary Near Me: Users can set a location in Near Me that is... not-near-me. It's a great way to explore ahead on your route. Tap-and-hold on the map, or search for a specific distant city, address or postal code.
Places from an earlier trip lingering on Near Me? Tap the arrowhead button to reset to your location. If it's still stuck, completely quit the App: Tap the device home button to get to your Home screen, then double tap it. Find the Roadside page floating in the center, and flick it off the top of the screen. Now relaunch the App and shake-reload the Near Me view.
Why is Near Me only showing attractions that are far away, in another region?
If you are outside of your original 1-region you selected and have not unlocked the region you are in, you're seeing places that are closest in your selected region, probably clumped along the region border. This will also occur if you are outside of the United States and Canada.
On my device, why is Near Me showing incorrect distances for attractions I know are really closer?
First, tap the Near Me arrowhead to see if it reorients to your true position. If not, it may be a rare issue not caused by the app. It might occur if you recently moved your wifi router from another town/state, etc., or bought or received a router from someone far away. Apple™ uses a service called SkyHook which provides them with a database of WiFi locations around the country (they drive by your house and sniff the router ID). If you moved and SkyHook hasn't driven by your new location, they may still have your router listed in the old place.
You can verify this is the issue one more way: If you have a neighbor whose WiFi you can use with your touch -- (restart your device, enter the app, then shake and reload in the Near Me tab) -- and suddenly you see attractions close by, it's the router info in SkyHook, which you can easily fix by requesting the change:
8. FINDING AND EXPLORING ATTRACTIONS
How do I find attractions in the app?
- Near Me: From the list view, tap the map icon. The blue dot indicates your location. Tap-and-hold on the map to temporarily drop a pin and see what attractions are near it. Return to your regular Near Me position by tapping the arrowhead button.
- Search: by name of the attraction, or using the Where filter, search with location details.
- Cities: Search for specific attractions near a city (Cities > state > city). Place your thumb on the list and gently pull down to reveal a search field.
- Themes: 70+ categories created by RoadsideAmerica.com editors of expected and unexpected groupings of attractions (Animals, Crime, Utopia, Wild West, Weather....)
Where are the Maps showing attractions?
For a list: tap the map pin icon in the upper right corner. In the Near Me map view, you can tap-and-hold on the map to temporarily drop a pin in a location to see what's around it. Tap the arrowhead button at the top to reload your actual location and nearby attractions. For a single attraction: in the detail page "Where" section, tap the map pin icon.
Many "Near Me" attractions are in the opposite direction that we're traveling. How do I know what's ahead instead of what we already passed?
In Near Me, tap the map icon in the upper right corner. This flips the Near Me list view to map view. A dot shows where you are, and you can tap the pins that are "ahead" to see what’s coming up.
Helpful tip: You can drop a temporary map pin (tap and hold for 2 seconds) on a spot ahead on your trip, and see attractions ahead more distantly. To revert to your normal location orientation, tap the Near Me arrowhead icon.
How do I get route directions from where I am to get to an attraction?
In any list, tap an attraction to see a Detail view. In the "Directions" section, tap the route map icon.That gives you options to open in Apple Maps, Google Maps, or Waze to plot a route. The route map icon can also be found for any attraction in a map view -- just tap the attraction pin and you'll see it in the popup label.
What are "Research" Attractions?
Some places in the app are watermarked "RESEARCH." They're offbeat finds we believe have potential. We may not have visited in person yet, or haven't received a coherent tip. You may be the first! It's an exciting chance to explore and find nuggets of comedy and wonder before the stampede. Please write at least 3-4 descriptive sentences on the place (we won't convert Research attractions to Active attractions with only photos).
9. BEEN THERE
How does Been There work?
On any Detail page about a particular attraction, there's a check box labeled "Been There." Mark if it's a place you've visited in person on a trip in the past. The list of places marked is available by tapping the More tab, then tapping Been There. You can also see Been There places marked with a green-check pin in map views.
What can I do with Been There once I've checked off a bunch of places?
If you go to the More tab then tap Been There, all your places can be viewed in an "All" list in the order you checked them, or broken out into state-by-state lists. You can also use the Ratings Filter on select maps and lists to temporarily hide your Been Theres (useful to quickly determine what's left to visit in an area).
Is there a way to get my Been Theres on my other devices?
Starting with v1.9.1, users with Roadside America accounts can move the Been There list from one device to another. Login (More, Account) and use the Export button to email yourself a file containing Saves/Been Theres. Just open that Roadside America Data (.rad) file on your second device, and it will be added to the app. See: Export/Import Personal Data
10. SAVING ATTRACTIONS
Why should I "Save" attractions?
On a Detail page about an attraction, there's a Save button. If you save an attraction on your device, our info about it will be kept on that device. So if you're taking a trip where connections might be spotty, save a bunch of places in advance. Save up to 300 attractions. You can always view what you've saved in the More view, under Saved.
How do I remove attractions from my Save view?
You can remove places when you're done with them: in the Detail view, by tapping to un-highlight the Save icon; in the Saved view, by clicking EDIT, or by swiping your thumb right-to-left on the item to reveal the red DELETE button.
Is there a way to get my Saves on my other devices?
Starting with v1.9.1, users with Roadside America accounts can move the Saved list from one device to another. Login (More, Account) and use the Export button to email yourself a file containing Saves/Been Theres. Just open that Roadside America Data (.rad) file on your second device, and it will be added to the app.
11. HISTORY VIEW
Does the History view save everything I've looked at in the app?
The History view keeps a list of any attraction Detail views you have looked at recently on your device. This can be helpful if you forgot to save a place for offline use -- it may still be in the History. History is a rolling list, so older stuff will be eventually deleted to save space on your device. To see the History list, tap More, tap History.
12. FILTER ATTRACTIONS
Is there a way to show only higher rated places?
Yes -- Filters (added v1.9.1 2017) lets you display on select lists or maps according to the Rating designated by Roadside America's discerning editors. Look for the Funnel icon at the top, tap to mark or unmark what ratings levels you want to display, and tap the Filter button. You can also filter to temporarily hide your Been Theres (useful to quickly determine what's left to visit in an area).
13. MISSING ATTRACTIONS
Hey, some attractions are missing! I swear I saw them in the app earlier...
Please make sure you don't have the Ratings Filter on, which hides pins. It's the Funnel icon at the top of select maps and lists.
Why can't I find an attraction I recall reading about on RoadsideAmerica.com?
The attraction may not be there because it:
- Is mediocre (in our opinion), moves around, or the location info is too vague.
- Closed or has disappeared.
- Is now listed under a different town or different attraction name.
For the mobile app, we clean out dead wood. Check the website if you really want to dive into a vague lead or lament something Gone But Not Forgotten, and let us know what you discover that we might map and add.
14. SUBMITTING TIPS ABOUT PLACES
Can I suggest adding a new attraction or oddity I discover?
Yes! Submit oddball places for consideration. Tap More, and then tap Submit Tip. First make sure we don't already have it, by doing a search or checking in the Cities tab. To maintain the oddball quality of our collection, we don't add everything submitted -- you can get a sense of what might qualify by looking at Themes and what we already cover. Think: unusual, weird, funny, over-the-top, or inexplicable! Here are more detailed tip guidelines.
What if I want to suggest a place that's not in my 1-Region, and I don't have All Access?
C'mon, sign up for All Access! But yes, with 1-Region Access you can submit a tip about anywhere. Tap More, and then tap Submit Tip. We may already have it listed. You can check the RoadsideAmerica.com web site.
Can I snap a photo directly within the app?
Yes! Just select "Submit Tip," then "Add Photo," then "Take Photo." The app will open a camera view and you can snap away. Please allow the app to access your camera and photos -- we only need it so you can send us the photo(s) you select to submit. To change or delete a photo already in the tip form, tap the photo thumbnail.
I shot some good photos earlier, and I also have some from my other digital camera. Can I submit those?
Yes! Photos you shot on the iPhone should still be in your Photo app. Just select "Submit Tip," then "Add Photo," then "Choose Existing Photo." To change or delete a photo already in the tip form, tap the photo thumbnail. Make sure all photos were shot by you, and please don't submit photos taken by others or from websites and other sources.
Do you post selfies?
We prefer photos of the attraction itself, perhaps with a tiny person next to it for scale. Here's our Selfies Guide.
How come the tip I just sent about an Attraction isn't displaying in the App yet?
RoadsideAmerica.com editors review all tips to determine whether it will be added to the Attraction database. If the information and/or images you submit meet our criteria, the tip may be added. Tips that provide new info on a place are more likely to be added than those repeating prior postings, or just checking in.
15. IPAD AND IPOD TOUCH
Does the app work on an iPad?
The app is compatible with any iOS device running iOS 9.3 or higher. While the app hasn't been customized for the iPad screen, it works fine in 2x view mode. Best to have an iPad cellular plan activated for network access on the road when out of range of wifi hotspots.
What doesn't work on an iPod touch that works on an iPhone?
The current version of the app is compatible with an iOS device running iOS 9.3 or higher. Depending on your particular device, certain app features optimized for the iPhone are not available. Also be aware that the iPod touch isn't able to search our database when it's out of its permitted wifi range. Since there is no cellular connection to the network, iPods may not accurately show your location (checking other apps, you might see the location issue). If you're wifi connected but encounter a "Location Not Found" issue that never goes away, please check if other apps find your location (such as Apple Maps). If yes, then try quitting the Roadside America app, and go to Settings: General: Reset: Reset Network Settings. Once reset, sign back into wifi and launch the app again.
16. EXPORT/IMPORT PERSONAL DATA
Can I save my list of Saves and Been Theres outside the device?
Yes. Users with Roadside America accounts can login (More, Account) and use the Export button to email themselves a file containing Saves/Been Theres. Just open that Roadside America Data (.rad) file on your second device, and it will be imported into the app. We also advise keeping this email on file, should you ever need to re-populate the app after a device catastrophe or app reset or on a new device.
My new/upgraded phone is only showing one region, but I'd already paid for others.
New or reset devices need to be reconnected with previous region purchases. To restore region In-App purchases: Launch the app. Select your primary region (whichever you selected on the original device). Once that's unlocked, you'll see the red Restore button (can also be found via More, All Access). To restore already paid-for region access, tap the red Restore button. Select "I have an account" and login with your RoadsideAmerica.com username and password. You may then be asked to log into iTunes. After access is retrieved, the All Access map should show your unlocked regions, and states are listed in the Cities tab.
If Restore doesn't unlock region access, please contact us via More > Feedback and provide your Roadside America username, regions affected and the date of purchase.
What should I do if the app freezes the first time I open it, or after an update? Or I get a Welcome screen that says "Network Unavailable"....
If the app "freezes" or becomes non-reponsive to app buttons tapped, a complete quit should clear this issue.
"Unlock Selected Region" button non-responsive? Quit the app: Tap the device home button to get to your Home screen, then double tap it. Find the Roadside page floating in the center, and flick it off the top of the screen. Launch the Settings app. Under Privacy set Location Services to ON. Now launch the Roadside America app and make your region selection.
If you get "Network Unavailable" (even though your other apps are able to connect), then quit the app. Go into the Settings App, tap Roadside and set Access Location to "Always." Launch the app.
If the problem persists, please contact us via our mobile support contact or using Feedback in the app (under More, Feedback) so we can try to reproduce.
When I try to open the app the first time, it says: "Connecting to iTunes Store" but it never connects.
Make sure you first open the app while you have an active internet connection that is not behind a proxy/firewall (such as might be in place at a school or company). If that isn't the problem, then you might try the following:
Go into the Settings App, tap Store, and sign out of your Apple ID account. Shut down the device. Turn on the device. Launch the app.
Though rare, this might happen if you launched the app for the first time and made your region selection while in a location with a failing, bad, or no network connection. You don't need a login and password for that first region, so quitting the app should clear the problem.
App Complete Quit: Tap the device home button to get to your Home screen, then double tap it. Find the Roadside page floating in the center, and flick it off the top of the screen. That quits it.
Launch the app (then agree to allow Location Services). You should now see the Near Me list of places. If not, then tap the arrowhead button in the top left.
If the app complains that it can't find your location, try checking another app on your device that uses location, such as Maps. If one app can find you, they should all be able to find you, so check to make sure you are in a place where location-dependent apps are working.
I tried to purchase a new region or All Access to unlock everything, but still only see what I already had.
Please try quitting the app: Tap the device home button to get to your Home screen, then double tap it. Find the Roadside page floating in the center, and flick it off the top of the screen. Launch the app, check the Cities tab to see if all states in the region(s) are now listed.
"Unlock Selected Region" button non-responsive?
This could occur if a user didn't allow the app to know their location. Quit the app: Tap the device home button to get to your Home screen, then double tap it. Find the Roadside page floating in the center, and flick it off the top of the screen. Go to the iPhone's Settings App (gray icon with gears), then Privacy, Location Services, Roadside, and change it to ON. Now launch the Roadside America app and make your region selection.
When I try to purchase a region or All Access and confirm, the screen mentions I must own the App and won't purchase.
If you have more than one Apple ID, you may have switched between them since when you bought the App and when you tried to purchase additional region Access. Go into the Settings App, tap iTunes & App Store, and see what Apple ID is logged in. Sign out, then sign back in with the Apple ID used to originally purchase the App.
If you are trying to purchase or restore a region or All Access, and see this alert: "You Can't Purchase This - You must purchase the app that this item is for before you can purchase this item" or "Regrant Failed" -- it's the same issue. You bought the App with a different Apple ID, and at some point you signed in with a different Apple ID (perhaps a family member or iCloud account). You can verify this by looking at your App Store purchase history and you won't find the app purchase. If you sign into iTunes (via Settings, then iTunes & App Store) using the original, correct account you will see it listed in the Purchase History for that account. Now you can make the region or All Access purchase in the App. After you make the purchase, you can sign out of the Apple ID.
When I try to purchase a region or All Access it won't let me.
If your parents or significant other have implemented Restrictions or Parental Controls on your device, they have prevented you from making any in-app purchase. Don't blame us -- talk to your parental units!.
Activation: I signed up for an account, but never received the account activation email. What do I do now?
The account activation mail should reach you within a few minutes. First, check your spam or "promotions" folder to see if the Activation mail (subject: Roadside America New User) ended up there. If not, then it is possible you mistyped the email address in the sign-up form, or your ISP is not recognizing it as a valid email. Use our mobile support web contact, provide your username and a functioning email address. Even better: please provide a 2nd functioning email address of yours, not using the same mail service as the address with the missing mail problem. Otherwise, if your email provider is filtering or blocking us, we have no way to contact you. We'll activate your account and let you know.
You might not hear from us if: 1) your ISP responds that your mailbox is full; or 2) your ISP (example: aol.com) blocked our mail, and doesn't send us bounces. If you don't hear a peep from us, please email us a phone number and that alternate email address. If all else fails and you need to hit the road, create a new account with a different user name and different email (gmail, yahoo, etc.). Let us know and we'll delete your unused account.
Forgot Password: I have an account, but can't remember my password. How can I reset the password?
You can request a password reset. Go to roadsideamerica.com/forgot and provide your username and email address used to sign up for the account. A confirmation for password reset will be sent to that email address for you to approve.
If you don't hear from us: Your mail service, such as AOL, may be blocking us because of your email settings. Make sure your email account settings don't block mail from "noreply at roadsideamerica.com" or "tips at roadsideamerica.com" (replace "at" and spaces with the @ symbol). Also if your email address is sent with errors/typos, we may be unable to contact you! If you don't hear back, please send a feedback email (tap More, Feedback) and provide an alternate email address and/or phone number.
Forgot Username: I can't remember my user name... did I ever have one?
Maybe. A user account is required only if you've purchased additional regions or All Access. Many users don't have accounts since they use just the basic app. If you've made an additional region in-app purchase, forgotten your username, and want to unlock access on a new or reset device, first check the original device for your username (in the app tap More, Account -- if you're logged in the username is displayed). If you aren't logged in or don't have access to your original device, contact us via the App (tap More, Feedback) and tell us which email address you associated with the account.
If you purchased US Access before July 17, 2010, there's a good chance you never had an account. We didn't require user accounts until that date. It's not a problem -- you can sign up for a free account now (tap More, Account).
Forgot Everything: No clue about my user name or password. Also don't have access to the old email account used to set up my account. Help?
When you contact us via the App (tap More, Feedback) tell us the old email address, but make sure to also provide your newer working email address, or we have no way to respond to you. We can update your account email and send you a password reset.
When I first got the App, I said "No" when it asked to locate me. Now I can't get the App to show me places or ask me for location again. Error message reads: "Sorry! location permission needed here for the app to do its thing."
App Complete Quit: Tap the device home button to get to your Home screen, then double tap it. Find the Roadside page floating in the center, and flick it off the top of the screen. That quits it.
Go to the iPhone's Settings App (gray icon with gears), then Privacy > Location Services > Roadside, and change it to ON - While Using.
No Network Connection
My other apps work fine connecting online, but this app says "No Network Connection"
Make sure you allow the app to use Cellular to connect. Quit the app. In device Settings, Roadside, allow Roadside to Access "Cellular Data." Launch the app.
[Older expired subscriptions: Roadside America App version 1.0 - 1.3 (in 2010-11) included an option to purchase and unlock US Access, and required an annual renewal. US Access purchased before 2012 has expired. If you would like to purchase All Access (which includes the US and Canada and will not expire), tap More, then All Access, then Unlock All.]
If you have additional questions about the Roadside America App for iPhone, send us a note. We can't promise an individual response but will continue to add to the FAQs to help users!
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